Frequently Asked Questions
Everything you need to know about your Ulla Johnson experience.
What is your standard shipping policy for domestic orders?
We offer complimentary ground shipping on all domestic orders within the United States. Orders are typically processed within 1-2 business days, and delivery usually occurs within 3-7 business days.
How do I initiate a return or exchange?
Returns are accepted within 14 days of the delivery date for a full refund, provided the items are unworn and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the value of your order.
How can I find the right size for Ulla Johnson garments?
Each product page features a detailed size guide and specific fit notes. Generally, our collections follow standard US sizing, but we recommend checking the individual garment measurements for our more voluminous silhouettes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Affirm for interest-free installment payments.
How should I care for my Ulla Johnson pieces?
Due to the artisanal nature of our fabrics and intricate embroideries, we recommend professional dry cleaning for most items. Specific care instructions can be found on the interior care label of each garment.